Who needs to follow these rules?
Anyone who drives, owns, or operates a taxi or private hire vehicle in Norwich must follow these rules. This includes:
- Hackney carriage (black cab) drivers
- Private hire drivers
- Vehicle owners
- Operators (companies that take bookings)
Key responsibilities for drivers
- Report Convictions or Cautions
If you get a caution, conviction, or penalty (including motoring offences), you must tell the council within 7 days.
You also need to report if you're added to any list that bans you from working with children or vulnerable adults. - Fit and Proper Person Test
The council checks if you're suitable to hold a licence. This includes looking at your criminal record, driving history, and other relevant information. - DBS Checks
You must complete a Disclosure and Barring Service (DBS) check regularly. This helps ensure passenger safety.
View the guidance on how we determine suitability of applicants and licensees (PDF).
Vehicle requirements
- Fitness Test
All licensed vehicles must pass a special safety test (like an enhanced MOT) to make sure they’re roadworthy and meet council standards. - Vehicle Standards (PDF)
Your vehicle must meet specific design and safety standards set by the council.
Operator responsibilities
- Operators must follow licence conditions and can only use licensed drivers and vehicles.
- Bookings must be handled properly and records kept as required.
Important policies
NR3 policy
If your licence is refused or revoked, your details may be added to a national register. This helps councils share information and keep passengers safe. NR3 policy (PDF).
Byelaws and regulations
These are the legal rules that apply to taxis and PHVs in Norwich. They cover everything from vehicle standards to driver conduct.
