New website
We're currently redeveloping our website so you may see a mix of old and new style pages while we complete this work. We'd love to hear your feedback on the new style.
Privacy notice
How we use your information
The council is committed to complying with the relevant data protection and privacy of information legislation. You are able to access information that we hold about you and you can find out how to do this on our data protection page.
We will only use the information we hold about you for the purpose you provided it. We will also only collect the minimum information necessary to fulfil that purpose. Whilst collecting information about you staff may use Microsoft 365 Tools including but not exclusive to Outlook, Teams, Transcribe, Power BI, Co Pilot and Co Pilot Chat.
Your personal details will be forwarded on to the relevant service area within the council to reply to you direct. Where your personal data is shared with an outside organisation or partner agency, this sharing arrangement will be stated in the privacy notice for the service being provided. We may also share your data where lawfully required to do so for the prevention and detection of crime and fraud, or for the collection of taxes.
Your information will not be supplied to any organisation for marketing purposes without your prior consent.
For more detailed information on the processing activities that take place within the council view the privacy notices for specific services.
Use of photographs and video
Before we use photos/video where people can be individually identified we ask them to give their consent for it to be used, or if it is an image of anyone under 18 we will ask for consent from the parent or guardian. The consent is used for the image to be published for publicity, including but not limited to publications, social media and websites.
Norwich City Council has copyright of the image and where possible will not allow it be copied or used in any way without the council’s permission.
You can ask us to stop using your images at any time, in which case they will not be used in future publications, but may continue to appear in publications/social media channels already in circulation – this can be requested via communications@norwich.gov.uk
If we’ve inadvertently photographed you without permission and you’re not happy about it, please contact us and we’ll remove from our database immediately.
How long we keep your information
We will keep your information for as long as it is required by us or other regulatory bodies in order to comply with legal and regulatory requirements or for other operational reasons. In most cases this will be a minimum of six years. See our retention schedule.
Your rights under GDPR
In relation to the personal information that we hold (subject to some legal exceptions), you have the right to make a data subject access request to:
- request a copy of your personal information that we hold
- request that any inaccurate information is corrected
- request for personal data to be erased (in certain circumstances)
- request a restriction on the processing of your information
- object to the processing of your information
Complaints
If you are not satisfied with the way we have answered a request from you or handled your personal information, you have the right to make a complaint to the Information Commissioner who may be contacted at: Information Commissioner's Office - report a concern.
Email updates
We use the GovDelivery platform, provided by Granicus, for email updates about our services. When you sign up we use your email address to send you regular updates on the topics you have subscribed to. You can unsubscribe from this service at anytime.
When you sign up to our email updates, you agree to your data being collected and stored by GovDelivery. Read the GovDelivery Privacy Policy.
Web statistics
We use Google Analytics to collect information about your visit to our website based on your IP address. This information is used to help us track what people are doing on the site so that we can improve it. We don't use this information to identify you as an individual and you will remain anonymous, unless you identify yourself by completing a form or an online transaction.
