About your tenancy

If you're moving into a Norwich City Council home, this page will help you understand your tenancy agreement, the different types of tenancy, and your rights and responsibilities.

If you're planning to end your tenancy it's important to follow the correct steps. See everything you need to do - from giving notice to handing back your keys - in a clear, step-by-step format.

If you are a Norwich City Council tenant with a secure tenancy and would like to move, you may be able to swap homes with another council or housing association tenant. This is called a mutual exchange.

Before you settle in, there are a few important things to take care of - like setting up your gas and electricity, and checking if you’re eligible for help with decorating. This guide walks you through everything step by step, with simple checklists to make the process easy.

How we support responsible pet ownership while ensuring our homes and communal spaces remain safe, clean, and comfortable for everyone.

Garages and lockable parking bays are available to rent across Norwich for parking a motorised vehicle or for storage. You do not have to live in Norwich to apply, although priority is given to Norwich residents, particularly Blue Badge holders.

Find out why contents insurance is important and learn about the low‑cost cover available through Aviva.

Help us keep the shared areas around your home clean, safe and well maintained. If you notice a problem in a communal area, such as a foyer, stairwell, garden, bin area or garage, please report it to us. Reporting problems as soon as you notice them helps us deal with them more quickly.