Why reporting communal issues matters
- faster responses: the sooner you report a problem, the sooner it gets sorted - whether it’s a broken lift, poor lighting, or a messy garden.
- safer spaces: reporting things like faulty doors or anti-social behaviour helps keep everyone safe.
- cleaner, nicer living areas: clean stairwells, tidy gardens, and working lights make shared spaces more enjoyable.
- your voice counts: you help shape the quality of your living environment by speaking up.
- better community feel: well-maintained spaces encourage respect and pride in where you live.
Report a problem
Use the relevant form to report:
- broken glass or other sharp objects, such as drawing pins, nails or tacks
- graffiti
- fly-tipping
- fly-posting
- sharps or needles
- bodily fluids
- dog fouling
For other problems in communal areas, use our report a communal issue form.
This could include:
- broken or unreliable lifts
- problems with lighting
- faulty communal or entry doors
- blocked rubbish chutes or problems with bin areas
- dirty stairwells or landings
- problems with communal cleaning or caretaking
- overgrown or untidy communal gardens
- problems with parking or bike storage
- accessibility problems with lifts, ramps or handrails
- faulty automatic doors or communal call systems.
If the repair is inside your own home, report it by creating or signing into your Housing Online account.
Suggest an improvement to your estate
You can also suggest ways to improve communal areas on your estate.
For example, you could suggest:
- improvements to communal gardens
- better lighting or signs
- new seating
- improvements to shared spaces.
Use our suggest an estate improvement form to tell us your idea.
