Depending on what you need, there are three ways to request information:
- Freedom of Information (FOI) request: Use this for general information about council housing services, policies, spending and performance.
- Environmental Information Regulations (EIR) request: Use this for information about the environment, such as land use or air quality.
- Subject Access Request (SAR): Use this if you want to see the personal information we hold about you, your tenancy history or your repair records.
Find out more about data protection, FOI and how to make a request.
What about the new STAIRs rules?
The UK Government has introduced the Social Tenant Access to Information Requirements (STAIRs) which will come into force in April 2027.
The regulations do not apply to local authorities, including Norwich City Council. This is because councils are already subject to transparency requirements under existing legislation, including the Freedom of Information Act.
