This form should only be used to request a rebate relating to a current tenancy. To apply for a rebate for your former tenancy, you need to complete the former tenant rebate form instead.
You may not need to request a refund
Instead of requesting a refund, you can leave the extra money on your rent account and use it to:
- take a break from making payments
- pay less on your next rent payment
This means you can use the extra money without waiting for a refund.
If you want to do this, do not complete this form. Email the Income Team at housingincome@norwich.gov.uk.
The team will tell you how much extra money you have and how you can use it.
Before you apply
Make sure you complete all the information requested in the form.
If any information is missing or incorrect, it may take longer to process your refund.
If you have questions about your water rebate refund, email the Water Commission Rebate Team at waterrebate@norwich.gov.uk.
Before you begin, please note:
- You have 30 minutes to complete each page.
- Your answers won't be saved until you submit the form.
- Once you start, you'll need to complete the form in one go.
- You won't be able to leave and return later.
How we use your information
Read our water rebate refund privacy notice for information about what we do with the personal information we collect.
